FAQs
At STARz PADEL, we want to ensure that our customers have all the information they need for an exceptional experience. Our FAQs (Frequently Asked Questions) section provides answers to common inquiries about our services, products, policies, and more.
If you can’t find the answer you're looking for, feel free to contact our support team—we’re happy to assist you!
Shipping
A: We offer standard and express shipping options. Delivery times and costs vary based on your location and will be displayed at checkout.
A: Orders are typically processed within 1 business days. Delivery times depend on the shipping method selected and your location.
A: Once your order is shipped, you will receive a tracking number via email to monitor your shipment's progress.
A: If your order is delayed beyond the estimated delivery time or appears lost, please contact our customer support team, and we will assist you.
info@starzpadel.com
Returns
A: To initiate a return, please contact our customer service team with your order details. We will provide instructions on how to return your item.
info@starzpadel.com
A: Yes, we offer exchanges for products of equal or greater value. The item must be in its original condition. Shipping fees may apply.
A: Yes, certain items such as gift cards, personalized products, and final-sale items are non-returnable. Please check our Return Policy for details.
A: Refunds are processed within 2-3 business days after we receive the returned item. The refund will be issued via the original payment method.
Orders & Payments
A: We accept credit/debit cards (Visa, MasterCard, American Express), online payments, and bank transfers. Additional payment options may be available.
A: Orders can only be modified or canceled before they are processed. Please contact us as soon as possible for assistance.
A: If you receive a damaged or incorrect product, please contact us immediately with photos, and we will arrange a replacement or refund.
